CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The type of personal information we collect about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
The information you send us directly through our Services may include:
Contact details, such as your name, address, phone number, and email address.
Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, such as your username, password, security questions, and other information used for security purposes.
Customer service information, such as information you choose to include in communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
INFORMATION WE COLLECT ABOUT YOUR USE
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment in order to complete your orders and provide you with the products or services you have requested, to fulfill our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the “Third-Party Websites and Links” section below.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying advertisements for products or services to you. This may include using your personal information to better customize the Services and advertising on our Site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate, and take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone. If you believe your account has been compromised, please contact us immediately.
COMMUNICATING WITH YOU AND IMPROVING OUR SERVICES
We use your personal information to provide customer service and improve our Services. This is in our legitimate interests: to respond to your needs, provide you with effective services, and maintain our business relationship with you.
COOKIES
Like many websites, we use cookies on our site. For specific information about the cookies we use to manage our store. We use cookies to optimize our site and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better customize the services, products, and advertising on our site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to delete or reject them using the controls. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to malfunction or become unavailable. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will consider that signal as a valid request to opt out of sharing or displaying targeted advertising for the associated browser or device. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
In certain circumstances, we may share your personal information with third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, logistics management, and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you instruct us, request us, or otherwise consent to us disclosing certain information to third parties, such as for shipping products or through the use of social media widgets or login integrations, with your consent.
THIRD-PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies, as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be viewed by other users of the Services or users of such third-party platforms, without limitation as to its use by us or any third party. The inclusion of such links by us does not, in itself, imply endorsement of the content of such platforms or their owners or operators, unless otherwise indicated in the Services.
CHILDREN’S DATA
The Services are not intended for use by minors, and we do not knowingly collect personal information about minors. If you are the parent or guardian of a minor who has provided us with their personal information, you may contact us using the contact details below to request its removal.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of children under the age of 16.
SECURITY AND RETENTION OF YOUR INFORMATION
Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, the information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
YOUR RIGHTS
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases, we may refuse your request as permitted by law.
Right of access/information: You have the right to request access to the personal information we hold about you, including details of how we use and share it.
Right to erasure: You have the right to request that we delete the personal information we hold about you.
Right to rectification: You have the right to request that we correct inaccurate personal information we hold about you.
Right to portability: You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of processing: You have the right to request that we stop or restrict the processing of your personal information.
Withdrawal of consent: If we rely on your consent to process your personal information, you have the right to withdraw it.
Appeal: You have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights as indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask you to demonstrate that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
COMPLAINTS
If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by lodging your complaint with your local data protection authority.
INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside of your country of residence. Your personal information is also processed by our staff, external service providers, and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that provides an adequate level of protection.
CONTACT
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us at 1-786-390-4380 or email us at info@gwbfood.com or contact us at 19327 SW 65th Street, Fort Lauderdale, FL, 33332, USA.